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Getting Started with IT at the HSCView printable PDF version of this pageMissionWVU Health Sciences Center Information Technology Services provides networking and telecommunication services; telemedicine, teleconferencing, and distance education; web and database support; user training, consultation, and public computing facilities; and Help Desk support to Health Sciences Center students, faculty, and staff in support of the teaching, learning, and research mission of the Robert C. Byrd Health Sciences Center. GoalProvide state-of-the-art network infrastructure capable of supporting integrated voice, video, and data applications and provide technology resources to meet the needs of our user community supporting the academic and clinical environments. Department Contact InformationSupport Services
Help Desk (Room 2356 HSS) - 304.293.3631, option 1HSC_helpdesk@hsc.wvu.edu
Multimedia Classroom Support - 304.293.3631, option 2
Room Scheduling (Room G290 HSS) - 304.293.3631, option 6http://www.hsc.wvu.edu/its/Forms/SchedulingForms/RoomScheduling.aspxA/V Scheduling (Room G290 HSS) - 304.293.3631, option 7http://www.hsc.wvu.edu/its/Forms/SchedulingForms/MDTVRequest.aspxMultimedia Production Services - 304.293.3631, option 6
Application / Web Services - Room 2041 HSN
SOLE (Secure OnLine Environment) - 304.293.3631, option 4https://sole.hsc.wvu.edu
Instructional Design and Course Development - 304.293.3631, option 4
Database design, development, support, hosting - 304.293.3631, option 4Public / Intranet Website design, development, support, CMS, hosting - 304.293.3631, option 4Software Consultation and Training - 304.293.3631, option 5
Network and Voice Services
Infrastructure: Network & Telecommunications Support - 304.293.3631, option 3MDTV (Mountaineer Doctor TeleVision) - Room G290
MDTV Services - 304.293.3631, option 6
Quality Assurance - Room 1000 HSN
Quality Assurance - 304.293.3631, option 3
Other Resources
Departmental Computer Support Contactshttp://www.hsc.wvu.edu/its/HelpDesk/CSC.aspxDepartmental Telephone Support Contactshttp://www.hsc.wvu.edu/its/NetworkTelecom/TelephoneSup/TelephoneSupportContacts.aspxClinical Information Systems - 304.598.4357
Office of Information Technology - 304.293.4444
Dialing Ruby, Charleston-Division, Eastern-DivisionDialing Ruby Extensions from the HSCHSC phone users on the Morgantown Campus can call a Ruby phone extension by dialing *17 + 4 digit extension. To call a Ruby phone extension from outside the HSCFor extensions that begin with 4 or 6 (e.g., 304.598.4xxx or 304.598.6xxx) can be dialed direct as these are considered external numbers. Internal Ruby extensions - those extensions starting with 2, 3, and 5 - you must first dial 304.598.4000 for the main Ruby switchboard. As soon as the greeting begins, press 1, and then press 7xxxx (x's represent the 4-digit extensions beginning with either 2, 3, or 5). At this point, you will hear hold music while you are transferred to the extension. Dialing Charleston-Division from the HSCHSC phone users on the Morgantown Campus can call Charleston-Division Health Sciences phone extensions toll-free by dialing 704 + 4-digit extension. Dialing Eastern-Division from the HSCHSC phone users on the Morgantown Campus can call Eastern-Division Health Sciences Users toll-free by dialing 701 + 4-digit extension. |
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