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Alerts!Network Maintenance Scheduled Sunday, November 29HSC Information Technology Services will complete maintenance on the HSC Network on Sunday, November 29, from 7am - 9am. During this window, all network equipment serving all floors of the HSC (Morgantown campus only) will be reset causing a temporary (5 minute) interruption to phone and data services as the equipment serving your area is reset. If you have any questions, please contact the HSC Help Desk at 293-3631. Thank you for your patience as we complete our normal maintenance schedule. New Features Now Available in Outlook Web Access and Virus Protection SystemsIn an effort to improve functionality and enhance security with our email system, new features have been added to the Outlook Web Access (https://exweb.hsc.wvu.edu) user interface and our virus protection systems. The new features are outlined below. Outlook Web Access - Improved Calendar features Now Available: Those using Internet Explorer 6 or above will see the following Premium Features
All browsers other than Internet Explorer 6 or above will see the following Light / Accessibility Mode Features
Virus Protection system update: Email that is determined to contain a virus, spyware, spam will be quarantined. Viruses will be removed from an infected email. Users will receive email notification twice daily of any email sent/received that has been quarantined, and will have the ability to release any message to/from their inbox/outbox as appropriate. Please watch your quarantine closely to ensure outbound, and inbound, email are released to meet your needs. If you have any questions regarding a quarantined message or suspect your computer is infected with a virus, please contact the HSC Help Desk at 293.3631. Computer Virus Circulating HSC and WVUH NetworksThere are reports of a virus circulating the HSC and WVUH networks this morning. If you receive any suspicious e-mails please do not click on the link. If you feel your computer may be affected by a virus, please contact the HSC Help Desk at 293-3631 ASAP. Thank you. MS Exchange E-mail System Maintenance Scheduled for October 14At 10 pm on Wednesday October 14 (tomorrow), the MS Exchange email system will be taken offline to apply a maintenance release update. The outage is expected to be completed within 1 hour. All incoming email messages will be queued during the outage and delivered when the system returns to an online state. This update is being applied to support future enhancements to our Outlook Web Access environment (https://exweb.hsc.wvu.edu). The new enhancements will be available in the coming weeks. Specifically this will improve calendar sharing and viewing of multiple calendars within our web interface. Watch for announcements as these enhancements become available. Thank you for your patience as we complete the necessary maintenance. GroupWise to Exchange MigrationWe are nearing the completion of our GroupWise to Exchange migration project. Below are some important items that all users should address to assure successful transition to the new environment. Please review and direct any questions or concerns to the appropriate contact listed below. Thanks for your attention to these important items. GroupWise to Exchange Update: GroupWise Archive: Outlook Archive: Entourage Archive: Mac Mail/iCal Archive: Protect your PC: Email Scams and Phishing attacks: GroupWise goes offline indefinitely on November 16:
Network Maintenance Scheduled Sunday 9/20/09Information Technology Services will perform routine maintenance on the HSC Network on Sunday, September 20, between 7am – 7:30am. The network infrastructure equipment will be reset causing a temporary disruption to HSC data services. This outage will affect HSC, Charleston, and Eastern HSC users. The disruption is expected to be less than 15 minutes. Voice services are unaffected at Morgantown and Eastern campuses, however, will be affected at the Charleston campus. Summary of service outage: HSC Morgantown campus:
E-HSC campus:
C-HSC campus:
If you have any questions or concerns please contact the HSC Support Services/Help Desk unit at 304.293.3631, option 1, or email hsc_helpdesk@hsc.wvu.edu Adobe Security Patches, PLEASE UPDATEOn July 21, 2009 Adobe Systems identified critical vulnerabilities with Adobe Reader, Acrobat, and Flash Player. These vulnerabilities could cause the application to crash and could potentially allow an attacker to take control of the affected system. For more info see: http://www.adobe.com/support/security/bulletins/apsb09-10.html The fixes for all products were released on July 31, 2009. The version installed on your desktop or laptop computer needs to be updated immediately. When you launch Adobe Reader you should be prompted to update all Adobe software, this is the simplest method for updating all affected software. If you do not get this option, or would like to upgrade manually: Adobe Reader 9.1.3 update: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4530 Adobe Flash Player: http://get.adobe.com/flashplayer/ (UNCHECK “Free Google Toolbar”) Acrobat: http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows
Please upgrade as soon as possible. We are asking all faculty, staff, and students to do so. If you have any questions or need assistance, please contact the HSC Help Desk at 293-3631, hsc_helpdesk@hsc.wvu.edu.
E-mail Scams Circulating Networks - 08/17/09Please be aware of fraudulent email scams circulating our networks. Most recently, a fraudulent email masking itself as the "EDU. WEBMAIL TEAM" and requesting users send their account information (username, password, etc.) has been reported by a few users. The email sent is not valid and should be deleted immediately. Never reply to messages of this type with your account information. This type of email is known as "Phishing". A phishing scam is one in which victims are tricked into providing personal information such as account numbers and passwords to what they believe to be a legitimate company or organization. In order to carry out this trick, the scammers often create a look-a-like website that is designed to resemble the target company's official website or simply asks the recipient to reply to an email with personal information. Be wary of any email that asks you to click on a link or reply with personal information such as banking details or any account information. Information submitted on these bogus websites or via email reply may be used by the scammer to steal funds from the user's accounts and/or steal the victim's identity. Most legitimate companies/institutions would never request sensitive information from customers via email. The WVUH, HSC, or OIT IT departments would never ask you to send personal information in an email or via website. Please DO NOT click on the links in these types of emails and NEVER REPLY with any personal information. If you have any doubts about the validity of an email, please contact the HSC Help Desk at 293-3631 or hsc_helpdesk@hsc.wvu.edu . HSC IT Services has a central anti-spam/anti-virus server in place. Unfortunately, these systems are not able to intercept all scam e-mails. It is important for end-users to be aware of these types of scams and immediately delete the email instead of replying. If you have replied to a Phishing email, Information Technology Services recommends you change your password immediately. To change your password, simply go to http://www.hsc.wvu.edu/its , select "Password Change" in the left navigation bar, scroll to the bottom to select "Click here to change your password". Follow the prompts. If you have any difficulties please contact the HSC Help Desk at 293-3631 or hsc_helpdesk@hsc.wvu.edu. 06/15/09 Please be aware of fraudulent email scams circulating our networks. Most recently, a fraudulent email masking itself as the “Webmail IT Service messaging center” and requesting users send their account information (username, password, etc.) has been reported by a few users. The email sent is not valid and should be deleted immediately. Never reply to messages of this type with your account information. This type of email is known as "Phishing". A phishing scam is one in which victims are tricked into providing personal information such as account numbers and passwords to what they believe to be a legitimate company or organization. In order to carry out this trick, the scammers often create a look-a-like website that is designed to resemble the target company's official website or simply asks the recipient to reply to an email with personal information. Be wary of any email that asks you to click on a link or reply with personal information such as banking details or any account information. Information submitted on these bogus websites or via email reply may be used by the scammer to steal funds from the user's accounts and/or steal the victim's identity. Most legitimate companies/institutions would never request sensitive information from customers via email. The WVUH, HSC, or OIT IT departments would never ask you to send personal information in an email or via website. Please DO NOT click on the links in these types of emails and NEVER REPLY with any personal information. If you have any doubts about the validity of an email, please contact the HSC Help Desk at 293-3631 or hsc_helpdesk@hsc.wvu.edu HSC IT Services has a central anti-spam/anti-virus server in place. Unfortunately, these systems are not able to intercept all scam emails. It is important for end-users to be aware of these types of scams and immediately delete the email instead of replying. Previous Please be aware of fraudulent email scams circulating our networks. Most recently, a fraudulent email masking itself as the Webmaster of Oman Medical College and requesting users send their account information (username, password, etc.) has been reported by a few users. The email sent is not valid and should be deleted immediately. Never reply to messages of this type with your account information. This type of email is known as "Phishing". A phishing scam is one in which victims are tricked into providing personal information such as account numbers and passwords to what they believe to be a legitimate company or organization. In order to carry out this trick, the scammers often create a look-a-like website that is designed to resemble the target company's official website or simply asks the recipient to reply to an email with personal information. Be wary of any email that asks you to click on a link or reply with personal information such as banking details or any account information. Information submitted on these bogus websites or via email reply may be used by the scammer to steal funds from the user's accounts and/or steal the victim's identity. Most legitimate companies/institutions would never request sensitive information from customers via email. The WVUH, HSC, or OIT IT departments would never ask you to send personal information in an email or via website. Please DO NOT click on the links in these types of emails and NEVER REPLY with any personal information. If you have any doubts about the validity of an email, please contact the HSC Help Desk at 293-3631 or hsc_helpdesk@hsc.wvu.edu . HSC IT Services has a central anti-spam/anti-virus server in place. Unfortunately, these systems are not able to intercept all scam emails. It is important for end-users to be aware of these types of scams and immediately delete the email instead of replying. If you have replied to a Phishing email, Information Technology Services recommends you change your password immediately. To change your password, simply go to http://www.hsc.wvu.edu/its , select "Password Change" in the left navigation bar, scroll to the bottom to select "Click here to change your password". Follow the prompts. If you have any difficulties please contact the HSC Help Desk at 293-3631 or hsc_helpdesk@hsc.wvu.edu.
Upcoming MS Exchange Implementation - New HSC E-mail and Calendar System (05/26/2009)To: All HSC GroupWise Users On May 18, ITS met with the Departmental Computer Support Contacts (CSC) and provided information on how to prepare computers within their respective departments for the new email and calendaring system. In summary, end-user computers need to have the latest virus protection and client software installed.
After your computer has been prepared for the Exchange system, ITS will coordinate with your departmental CSC for scheduling the date your department will be migrated to Exchange. Blackberries will be reconfigured for the Exchange system by the HSC Help Desk after your GroupWise account has been migrated to Exchange. Remote access for both PC and Mac will be through Outlook Web Access at https://exweb.hsc.wvu.edu. Due to security issues, Outlook Web Access will be the primary access means for remote access. If you require full Outlook 2007 client functionality, access can be provided via a terminal server connection using Citrix. Please be patient as we work through these migrations. There will be “growing pains” as we move through this process. We have migration tools and training available in various formats to assist in the conversion effort. Your email address and password will not change as a result of this conversion. Migrating GroupWise data to Exchange: Training: Online self-paced video training for Outlook and Entourage is available via SOLE: Hands-on workshops available in the Learning Center: Self-Starter: To learn how to setup your Mac with the Entourage 2008 software see: Help: Software installation, configuration, or migration issues should be directed to your departmental Computer Support Contact or to the HSC Help Desk at 293-3631. Recap: Step 1: CSC or end-user should install the latest anti-virus software as described in Self-Starter section above
Please be patient as we work through these migrations. If you have any questions regarding this process please contact the HSC Help Desk at 293-3631.
New Virus/Worm Propagating World-wideUPDATE - April 26, 2009 In January, Information Technology Services sent the following announcement regarding a new virus / worm (known as Downadup/Conficker) propagating the Internet world-wide. A variant of Conficker is being reported of activating on April 1 causing problems for millions of PCs world-wide. If your computer does not have the latest security updates (as of March 2009), please follow the directions below for updating your computer. Windows updates should be applied on a weekly basis in order to keep your PC current with the latest protection. If you need assistance getting the latest updates or determining if your PC has the latest protection, please contact the HSC Help Desk at 293-3631. Thanks in advance for your prompt attention to this matter. January 26, 2009 Information Technology Services (ITS) frequently pushes new Microsoft Windows operating system security updates and patches to PCs connected to the HSC's Windows networking domain. Users are alerted of the new updates and are prompted to start the installation process of these updates. Unfortunately, some users may decline installation of these updates and are therefore not up to date with the latest security. |
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