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Responsibilities
Below is a list of specific responsibilities associated with the Office of Quality Assurance:
- Identifies quality assurance program components, recommends QA plan including objectives, policies, standards, procedures, and guidelines for monitoring, reporting, and correcting problems.
- Maintains I.T. Services Disaster Recovery Plan. Ensures that it is exercised on a consistent basis and coordinate each occurrence. Keeps users and supporting departments up to date with news, changes, reminders, and more.
- Coordinates audits and quality assurance requests from UHA, HSC, & WVU including, but not limited to, coordinating with Administration in preparation of preliminary materials, meeting with entities, gathering data, providing documentation, defining and implementing resolutions, and more.
- Develops and administers I.T customer satisfaction surveys.
- Develops and coordinates I.T. Services performance measures and benchmarks.
- Assists in the development and implementation of policies and procedures for HSC computer systems and networks.
- Works to ensure the productivity, reliability, security, and accuracy of computer systems at the Health Sciences Center.
- Works with developers, technicians, and engineers to enhance the overall QA process of all systems at all system life-cycle stages including development, testing, and production systems.
- Reviews existing practices for Change Control and establish consistent policy across all units.
- Reviews and implements best practice procedures for computing systems at HSC.
- Identifies and develops Service Level Agreements between customer and IT Services department where applicable.
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