IT malware event update - March 23, 6 p.m.

WVU Medicine leaders just held another conference call with Information Technology to review the progress being made to address the malware event that affected many of our clinical systems and PCs – and there’s good news. More and more clinical applications and PCs are up and running.

Some of the applications now working include:

  • Cardiac testing results
  • Mammography testing results
  • Kronos / scheduling
  • Point-of-care testing

There are many others.

Many other applications that have been affected should soon be running again. Information Technology expects significant improvements within the next 24 hours.

New hard drives for the AcuDose machines are being installed. Seventeen have been replaced, and the remaining ones are being replaced tonight.

It’s expected that PCs located in the UTC and POC will be working by tomorrow morning.

Information Technology wants to emphasize that patient and employee privacy have not been compromised.

Incident Command will remain operational through the night and into tomorrow morning. If you're experiencing major workflow or other issues, contact Incident Command at ext. 78220.

If you're having IT-related issues, please call the Help Desk at 304-598-4357.

Look for another update Thursday morning.


IT malware event update - March 23, 1:45 p.m.

WVU Medicine leaders just held a conference call with Information Technology to review the progress being made to address the malware event that affected many of our clinical systems and PCs. Headway is being made to restore systems to full functionality.

Another call is scheduled for 4:30 p.m.

Incident Command remains operational. If you're experiencing major workflow or other issues, contact Incident Command at ext. 78220.

If you're having IT-related issues, please call the Help Desk at 304-598-4357.

Visit CONNECT for two additional updates from today:

9:45 a.m. Update
7:30 a.m. Update

We will continue to update you as issues are resolved.


IT malware event update - March 23, 9:45 a.m.

The Tap and Go application is now working on all workstations that have been "cleaned."


IT malware event update – March 23, 7:30 a.m.

Information Technology employees worked throughout the night to continue to address the issues related to the malware event that occurred early Tuesday (March 22) morning. Progress is being made.

In the ambulatory areas, most of the PCs in the work areas are running. It’s expected that the PCs in the exam rooms will be running late this afternoon.

In the inpatient areas, work will continue throughout the day to address PC issues in the Emergency Department, Intensive Care Units, and other patient care areas, as well as at Chestnut Ridge Center.

Video monitoring and the pharmacy robot are working. New hard drives are being delivered for the AcuDose machines and should be installed by the end of the day.

Incident Command will remain operational through the day. If you're experiencing major workflow or other issues, contact Incident Command at ext. 78220.

If you're having IT-related issues, please call the Help Desk at 304-598-4357.

Hundreds of Information Technology employees – from throughout the WVU Medicine system – are working together to solve these issues. Please be patient with them and thank them for their efforts.

Continue to watch CONNECT for the latest updates.