Comments and feedback from employee engagement survey will help shape future of WVU Medicine

Thank you for all the great comments and feedback in this year’s employee engagement survey! I’m going to use the survey to guide many of the decisions that we’ll make over the next several months to make improvements to both patient care and your experience working at WVU Medicine. I value your feedback, and my commitment to you is to be as responsive to that feedback as best I can.

Ninety-one percent of you participated in the survey, which is truly outstanding! You also provided over 4,500 comments, which are critical in helping determine how best we respond. I want you to have peace of mind that I hear you, and recognize that we have several opportunities to make improvements for both you and our patients.

Some of the more common themes in the feedback included items related to staffing levels, communications, pay, accountability and fairness, updating the facility and equipment, parking, expanded food options, and policies and processes. There were certainly many other themes, but these are the ones that were most common.

To ensure we’re appropriately focused to make positive changes and build upon the many good things that we’ve already accomplished, I’ve asked Tony Condia, our vice president of marketing and communications, to lead a group of senior leaders to develop an action plan in response to your feedback.

Tony and his team, which includes Darin Rogers, Steve Tancin, Charlotte Bennett, Frank Briggs, Amy Bush and Matt Loos, will focus on both house-wide issues and also work closely with departments to address their specific issues.  I’ve also charged this team to work closely with employee-based groups to solicit further input and ideas that will help shape the action plan.

Many of these issues will require both short and long-term solutions. One such example is parking. However, we will create plans for both. Most importantly, we’ll continue to communicate with you on the changes that will be occurring to make this the best possible place for our patients and you.

Thank you for everything you do to make this the #1 hospital in West Virginia. Stay tuned, as the best is yet to come!

Albert L. Wright, Jr.
President and CEO, WVU Medicine-WVU Hospitals