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Feedback

What Is Feedback?

Information to the learner about what was experienced or observed during an interaction

Why is Feedback important?

  • Enriches teaching situation
  • Learner hears about the impact of their behavior
  • Learner receives feedback from the observer/patient perspective
  • Learner has opportunity to maintain or modify their behavior.

 

Remember: "A Standardized Patient’s (SP) area of expertise is how the "patient" experienced the clinical encounter with the student." Let the student know how the "patient" felt. Describe how the student's behavior affected you as the "patient".

Feedback starters
"When you... I felt…"
"I felt… when you…"
"Strengths of the interview …"
"Areas to be strengthened…"

Other areas of focus:
Introduction style
Eye Contact
Listening Skills
Plain language
Clarity of speech
Professionalism
Confident manner
Warm & Caring
Preparation
Interview pace

Positive Descriptors:
Cared for
Encouraged
Heard
Understood
Relieved
Satisfied
Attended to
Respected
Hopeful
Supported
Reassured

Negative Descriptors:
Disregarded
Unimportant
Foolish
Irritated
"talked down to"
Anxious
Intimidated
Rushed
Frustrated
Confused
Embarrassed