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Urgent Services

On-Call/Urgent Telemedicine Services


When a WVU Pediatric Specialist is called by a rural hospital for a referral they will assess the situation and determine whether or not telemedicine is necessary for use.  If necessary, they can guide rural physicians through specific procedures that have the potential to save a babies life.

WVU Pediatric Cardiologists now have the ability to monitor EKG's via MDTV, speak to the parents about their findings, and determine whether or not transport is necessary.

Pediatric Transport Services
The WVU Children’s Hospital Transport Team has recently added telemedicine to their list of service offerings.  This new service will allow WVU Pediatric Specialists to virtually assess their patients before they ever leave their home town.  This service will enhance patient care by allowing our physicians to see and hear what’s going on with their patient before they even get into the ambulance.  WVU Specialists will be able to evaluate their patient from a distance, walk a rural physician through a potentially life-saving procedure and stabilize them before they ever get to Morgantown.

The WVU Children’s Hospital Transport Team will also have the ability to connect back to the WVU Specialists while in route.  This will allow our providers an inside view of those patients that may require extra care along the way.


The WVU Tele-ED Pilot Program was developed to create ease-of-use and streamlined communication between WVU Medicine Ruby memorial Hospital and local Emergency Departments. Tele-ED permits two-way, real time communication between a physician/practitioner and a patient in a distant location. Tele-ED is a health technology that speeds up diagnostic evaluation, reduces wait time and more efficiently manages patient transfers while providing the necessary treatments in a timely fashion.  We believe the Tele-ED platform will help reduce the number of unnecessary transfers while ultimately enhancing the quality of care at a local level. For the trial period, the specialty physicians will be available to triage patients in real-time, thus allowing the local ED physician to disposition a patient more efficiently. Patients with ophthalmologic complaints, hand injury/infection, facial injury/infection and urologic conditions will be eligible during the trial period. 


The WVU Telestroke program was established in December of 2011 by the Department of Neurology.
Telestroke provides real-time expert neurological assessment of patients presenting with stroke-like symptoms in a hospital’s emergency department.  This on-demand expertise can help rural hospitals rapidly evaluate and treat potential acute stroke patients.
All WVU stroke experts are trained in the practice of telestroke and are equipped with the technology needed for around-the-clock coverage.  For some hospitals, the Telestroke service augments existing hospital-based neurological coverage to help provided 24/7 coverage all year long; for other hospitals, it is the only neurological expertise consistently available.  For many communities, telemedicine is an important building block for developing a comprehensive stroke care system that reaches its citizens.  With acute stroke expertise available “virtually” at the bedside, a hospital won’t need to immediately transfer possible stroke patients elsewhere for evaluation, and the patients don’t lose precious time until the administration of tPA or other critical therapy.

Technical Support

Monday- Friday (8-4pm):

  • Call MDTV: 304-293-7335


After 4pm or on Weekends/Holidays:

  • Call HSC Helpdesk: 304-293-3631
  • If no answer, select Option 2 for Emergency Service
  • Let Operator know you are calling for Telemedicine Technical Support and provide them with your name, location and telephone number
  • They will contact our technical team and you will receive a call back