POSITION
DESCRIPTION
|
POSITION
SUMMARY: Greets and receives patients into the School of
Dentistry clinics. Manages the
registration process to ensure the financial viability of the WVU Dental
Corporation. Responsible for accurate
and timely interviewing of patients and/or relatives in a courteous manner to
obtain registration data based upon comprehensive data elements to complete
the registration process. Ensures that
all state/federal regulations are met.
Performs pre-registration / registration / scheduling in person and via
telephone interviews. Initiates and
coordinates the information necessary for prompt and efficient admission,
transfer, or discharge of patients in compliance with state and federal
regulations. Maintains knowledge of
revenue cycle operations, third party reimbursement and medical/dental terminology. Uses excellent customer service, written, and oral communication skills. |
MINIMUM
QUALIFICATIONS: |
|
EDUCATION, CERTIFICATION, AND/OR LICENSURE: |
|
1. |
High school graduate or GED required |
PREFERRED
QUALIFICATIONS: |
|
EXPERIENCE: |
|
1. |
One year of customer service
experience |
CORE DUTIES AND RESPONSIBILITIES: The
statements described here are intended to describe the general nature of work
being performed by people assigned to this position. They are not intended to be constructed as
an all-inclusive list of all responsibilities and duties. Other duties may be assigned. |
|
1. |
Obtains demographic/billing/insurance information
from patient/family/legal guardian and enters into the registration/billing
systems for service and claim processing |
2. |
Prepares standard consent form, notice of privacy
practice and/or other necessary paperwork related to registration and
presents to patient/family/legal guardian for signatures |
3. |
Secures signatures, witnesses and explains
financial responsibility forms, consent to treat, assignment of benefits
release of information to insurance company, Medicare forms or any other
documents as determines necessary |
4. |
Obtains and scan patients insurance/medical cards
and driver’s license into the registration system |
5. |
Collects deposits/co-payments/deductibles/patient
liability payments when applicable, provides patient receipt and documents
payment in the registration/billing systems |
6. |
Balances daily receipts and cash drawer for
patient payments, prepares and delivers deposit bag to cashier’s office |
7. |
Follows up on accounts as indicated by system
flags |
8. |
Accurately utilizes applicable computer software
and equipment for access processing |
9. |
Maintains registration accuracy threshold of 98%
as identified in audit processing |
10. |
Initiates auto accident liability coverage. Identifies all patients involved in an auto
accident and obtains all pertinent information regarding medical or non-fault
liability and documents in registration/billing systems. |
11. |
Initiates Workers Compensation screening. Accurately identifies all patients seeking
treatment for work related injuries.
Assists in completion of appropriate paperwork and documents in the
registration/billing systems. |
12. |
Initiates MSP (Medicare secondary
screening). Obtains all information
regarding MSP. Documents in
registration/billing system all information required on the MSP form. |
13. |
Participates in educational programs to meet
mandatory requirements and identified needs with regard to job and personal
growth. |
14. |
Attends departmental meetings and/or documents
review of meeting minutes. |
15. |
Directs patients needing financial assistance to
Dental Billing Office |
16. |
Schedules, cancels, reschedules, and confirms
patient visits over the phone, through mail, and in person for many providers
within a variety of specialties.
Determines urgency of patient’s condition when scheduling visits. Answers patient questions. |
17. |
Maintains confidentiality according
to policy when interacting with patients, providers, families, co-workers and
the public regarding demographic/clinical/financial information. |
18. |
Demonstrates flexibility to meet the
needs of department or hospital in regard to changes in work volume, planned
change, scheduling changes and emergency call-backs (i.e. weather or
disaster) |
19. |
Provides patients with information
concerning insurance, payment of bills and procedures. |
20. |
Obtains commitment to pay from patients
that do not meet requirements for public assistance or full charity write
off; maintains current knowledge of major payor
payment provisions. |
PHYSICAL REQUIREMENTS: The
physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions. |
|
1. |
Frequent
walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting,
and grasping; must be able to sit for extended periods of time |
2. |
Visual
acuity must be within normal range |
WORKING ENVIRONMENT: The work
environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions. |
|
1. |
High
volume, fast-paced office / out-patient clinical environment |
SKILLS AND ABILITIES: |
|
1. |
Excellent
oral and written communication and customer service skills; minimum typing
speed of 25 words per minute is required |
2. |
Must
have reading and comprehension ability; must be able to read and write
legibly in English |
3. |
Must
have manual dexterity to operate office equipment |
Date Reviewed/Revised: September 2016 |