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POSITION DESCRIPTION
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POSITION
SUMMARY: Responsible for
scheduling, cancelling, rescheduling and registering of outpatient visits and
procedures for multiple ambulatory clinics, by collecting all necessary
information for schedule and registration preparation. The completions of the responsibilities
listed are handled via direct patient contact in a clinical setting with high
volume of daily patients. |
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MINIMUM
QUALIFICATIONS: |
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EDUCATION,
CERTIFICATION, AND/OR LICENSURE: |
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1. |
High School diploma or equivalent required |
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2. |
West Virginia state criminal background check required, and Federal, if
applicable, for DHHR BMS regulated area. |
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PREFERRED
QUALIFICATIONS: |
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EDUCATION,
CERTIFICATION, AND/OR LICENSURE: |
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1. |
Completion of Medical terminology class preferred |
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EXPERIENCE: |
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1. |
Minimum typing speed of 25 words per
minute preferred |
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2. |
Experience in a medical office setting
preferred |
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CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to
describe the general nature of work being performed by people assigned to
this position. They are not intended
to be constructed as an all-inclusive list of all responsibilities and
duties. Other duties may be assigned. |
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1. |
Checks in and Checks out
patients in accordance with Scheduling/Registration guidelines, with the
ability to prioritize according to the patient’s needs. |
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2. |
Obtain and verify patient
guarantor information a minimum of once a year to ensure that the patient
record is up-to-date. If a referral or
authorization is needed we generate the referral at this time. |
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3. |
Schedules and registers
patients/customers based on scheduling guidelines and medical appropriateness
within the appropriate clinic |
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4. |
Seeks positive solutions to the
challenges of working in a high stress environment through respectful
communication and active problem solving along with processing a high volume
of patients in multiple clinical areas |
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5. |
Assures upon check out all
follow up appointments & testing are coordinated with the patient |
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6. |
Obtaining and collecting all necessary
information from the patient/customer to schedule and register the patient
for an appointment |
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7. |
Identifies and communicates need
for scheduling modifications and development |
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8. |
Communicate perceived
problem/issues to Supervisor or Manager |
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9. |
Notifying appropriate personnel
of any scheduling change due to patient cancellation in a timely fashion. |
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10. |
Receives and responds to patient
and staff needs and complaints appropriately within the realm of the “patient
care” environment, involving department supervisors and patient
representatives as needed. |
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11. |
Consults with referring
physician’s office to ensure written and/or electronic orders exist and
obtain them as needed. Verifies upon receiving for completeness of the
written orders and notes. Make
documentation that outside orders are requested. |
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12. |
Responsible
for collecting all time of service payments and copayments for patients in
the check-in or check-out process. |
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13. |
Upon end
of day, responsible for reconciling cash drawer and all contents. Responsible for reporting any discrepancies
within the cash drawer to the Supervisor or Manager. |
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14. |
Responsible
for collecting all signatures on waivers for managed care at the point of check
in |
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15. |
Responsible
for patient satisfaction and using AIDET in all interactions with patient and
fellow staff |
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16. |
Participates in on-going
education activities to develop, maintain and enhance professional expertise
as monitored by supervision. |
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17. |
Completes Workques
as needed in a timely fashion along with daily tasks according to the
scheduling area working in |
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18. |
Meets productivity standards set
by leadership |
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19. |
Responds to
all patient communication in a timely manner |
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20. |
Adheres
to the established Performance Expectations for WVUH Employees in the area of
People, Service, Performance Improvement, and Shared Values and Culture |
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PHYSICAL REQUIREMENTS: The physical demands described here are
representative of those that must be met by an employee to successfully
perform the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential
functions. |
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1. |
Ability to sit for extended
periods of time. |
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2. |
Hearing
(aid permitted)-must be able to function without use of lip reading. |
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3. |
Visual acuity
(corrected)- keen for both distant and near objects/individuals (i.e. ability
to read small print) |
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WORKING ENVIRONMENT: The work environment characteristics described here
are representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions. |
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1. |
Working closely with others |
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2. |
Normal
office setting with electrical equipment (i.e. telephone, personal computer,
copier, fax machines, etc.) |
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3. |
Computer Software/Systems
include but are not limited to: Microsoft Office Profession Suite (Outlook,
Word, Excel, Access) Internet Explorer, EPIC, & HPF |
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SKILLS & ABILILTIES: |
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1. |
Strong EPIC skills, including Cadence,
Referrals and Prelude preferred |
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2. |
Knowledge
and understanding of medical terminology preferred |
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3. |
Knowledge of
third party payors and insurance preferred |
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4. |
Requires
critical thinking skills, analytical skills |
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5. |
Ability to work
under minimal supervision |
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6. |
Requires
strong communication, customer services, interpersonal skills and telephone
etiquette |
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7. |
Must be able
to take appropriate action in a stressful environment |
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8. |
Able to
react effectively and calmly in emergencies |
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9. |
Motivation
and drive for continuous development of self |
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10. |
Cooperatively
interacts with the health care team to support and contribute to the shared
group goals |
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11. |
Able to
maintain patient/customer confidentiality |
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Date Reviewed/Revised: June 2021 |