POSITION
DESCRIPTION
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POSITION
SUMMARY: This position will combine and utilize professional
skills and expertise in the area of
case management of patient care in the outpatient clinic providing
support for the physicians, other therapists and staff to be able to serve
their patients in an efficent manner.
This position will be
responsible for handling crisis that arise for patients daily and
interfacing between the patients, families and providers within the department.
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MINIMUM
QUALIFICATIONS: |
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EDUCATION, CERTIFICATION, AND/OR LICENSURE: |
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1. |
Bachelor’s Degree in Social Work or related field required. |
2. |
West Virginia state criminal background check, and federal, if applicable, required for DHHR regulated area. |
EXPERIENCE: |
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1. |
One (1) year of experience in Social
Work required. |
PREFERRED
QUALIFICATIONS: |
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EDUCATION, CERTIFICATION, AND/OR LICENSURE: |
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1. |
Current
West Virginia Social Work licensure preferred. |
CORE DUTIES AND RESPONSIBILITIES: The statements
described here are intended to describe the general
nature of work being performed by people assigned to this position. They are not intended to
be constructed as an all-inclusive list of all responsibilities and
duties. Other duties may be assigned. |
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1. |
Facilitates referrals of
patients to providers. |
2. |
Takes crisis calls and works
outcomes for patients. |
3. |
Sends refill requests to
providers and call pharmacy per direction of MD/NP/PA as needed. |
4. |
Maintain a working knowledge of relevant medical/legal
issues that impact on patient care, e.g., advance directives, child and elder
abuse. |
5. |
Provide education to patients and families around issues
related to adaptation to the patient's diagnosis, illness, treatment and/or
life situation. |
6. |
Participate in multi-disciplinary health care teams. |
7. |
Maintain working knowledge of and liaison with community
agencies and resources. |
8. |
Arrange, procure, and coordinate patient/family pre and
post hospital needs. |
9. |
Knowledge of hospital, medical center and/or health system
resources to access and provide for patient care needs. |
10. |
Document assessment, plan, interactions, and interventions according
to departmental, hospital and/or health system guidelines and standards. |
11. |
Assisting
in obtaining prior authorizations from third party carriers. |
12. |
Working
with the CRC Inpatient units in securing beds for admission. |
13. |
Preparing
or assisting in the preparation of discharge letters. |
14. |
Maintaining
and updating group listings. |
15. |
Scheduling
of MRI’s, PET’s, etc. |
16. |
Works with discharge planners
and consult team to secure appointments. |
17. |
Schedules new patient visits per
established protocols. |
18. |
Meets with patients face to face
as needed to resolve crisis situations. |
19. |
Assists
Residents/front desk staff with resolving scheduling problems. |
20. |
Covers
in-basket messages for providers that are out of the office. |
PHYSICAL REQUIREMENTS: The physical
demands described here are representative of those that must
be met by an employee to successfully perform the essential functions
of this job. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential functions. |
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1. |
Frequent walking,
standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping
are necessary body movements utilized in performing duties through the work
shift. |
2. |
Ability to sit for
extended periods of time. |
3. |
When working on
inpatient units must be able and willing to participate in physical restraint
of patient if needed. |
WORKING ENVIRONMENT: The work
environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals
with disabilities to perform the essential functions. |
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1. |
The work environment
includes time in the office at Chestnut Ridge Center as well as walking
around interacting with patients and staff of Chestnut Ridge Center. |
2. |
As part of the
Department of Behavioral Medicine and Psychiatry you
will also interact and work with trainees of multiple disciplines. |
3. |
Reasonable
accommodations may be made to enable individuals
with disabilities to perform the essential functions. |
SKILLS & ABILILTIES: |
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1. |
Must be knowledgeable and able to access different outpatient and community
support systems to grant patients access to different types of services, ie
patient assistance programs, Medicaid, and welfare services. |
2. |
Must have the ability to be able to work closely with patients,
families, physicians, psychologists, social workers and other members of the
treatment team to develop individual and departmental treatment goals. |
3. |
Must be knowledgeable and able to access many different types of
services. |
4. |
Must have the ability to assess and treat individuals with behavioral
health and mental illnesses. |
Date Reviewed/Revised: September 2020 |