POSITION DESCRIPTION

 

JOB TITLE & CODE:

Lead Registration Specialist (100257)

DEPARTMENT:

Patient Access

REPORTS TO:

Patient Access Supervisor

FLSA STATUS:

Non Exempt

                                   

 

 

POSITION SUMMARY:  The Lead Registration Specialist will work collaboratively with the supervisor to ensure all department goals are met.  The Lead Registration Specialist will serve as a mentor to all registration staff within the department by demonstrating the ability to educate and support staff in performing all procedures and guidelines of the department.   

 

 

 

 

 

 

 

 

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1.

High school diploma or equivalent

EXPERIENCE:

1.

One to two years of experience in a physician/hospital registration or business office environment required

2.

Experience and knowledge in admissions, registration, and insurance verification

 

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position.  They are not intended to be constructed as an all-inclusive list of all responsibilities and duties.  Other duties may be assigned.

1.

Assists supervisor with the interviewing process for potential employees

2.

Assists supervisor in performing monthly audits on all employees

3.

Assists in training of new employees and educating all staff of any changes pertinent to their roles.

4.

Provides input to the supervisor with regard to the 90 day performance evaluations for new employees.

5.

Communicates potential issues to the supervisor as it relates to daily work processes within the department

6.

Serves as a mentor to all new employees

7.

Monitors cash collection and assists in educating employees on cash collection procedures

8.

Performs  all registration duties and any other duties as scheduled or requested by the supervisor

9.

Communicates daily operations to the supervisor

10.

Assists staff with resolution of problems in a timely manner.

11.

Monitors daily reports and work queues to identify accounts that need resolution.

12.

Helps coordinate established down time procedures.

13.

Organizes and executes daily tasks in appropriate priority to achieve optimal productivity, accountability and efficiency.

14.

Must be flexible and available to fill in for staff absences.

15.

Must be willing to take department on call responsibilities when deemed necessary by supervisor  

 

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.

Must meet Department of Labor’s MEDIUM duty standard (MEDIUM WORK- exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly).

2.

Able to bend, stoop, reach and be capable of normal rotation, standing and walking for an 8-10 hour shift.

3.

 

 

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.

May be scheduled to work various shifts based on departmental and patient needs.

2.

May be required to travel between facilities/buildings.

3.

This position may require unsupervised access to patient confidential information.

 

SKILLS AND ABILITIES:

1.

Use a computer keyboard, monitor and mouse.

 

2.

Answer telephones and transcribe messages.

 

3.

Communicate verbally, written and electronically with healthcare personnel, families and patients.

 

4.

Excellent oral and written communication skills. 

 

5.

General knowledge of hospital payment plan guidelines. 

 

6.

Working knowledge of healthcare insurance payers

 

7.

Basic knowledge of medical terminology

 

8.

General knowledge of hospital clinical departments and services protocols

 

9.

Strong negotiation skills. 

 

10.

General knowledge of time of service collection procedures preferred

 

11.

Excellent customer service and telephone etiquette. 

 

12.

Demonstrated ability to use tact and diplomacy in dealing with others. 

 

 

 

 

 

Date Reviewed/Revised: February 2022