Information Technology retired the old WVU Medicine gateway for Citrix access Sept. 4. Users are urged to move to the new gateway,, which was launched in December 2014.

Those who have not done so should move to the new site, make new shortcuts or favorites, and make the change on mobile devices.

Here’s some important information about this change:

Assistance will be provided by the Network and PC Teams in the Customer Service Center, located on the fourth floor of Ruby Memorial. For more information, call 304-598-4357.