MARTINSBURG, W.Va. – Connie Hicks, ECHO technician, was recently named WVU Medicine Berkeley Medical Center’s Quality Service Award winner for December 2015.

Each month, the hospital’s Service Award Committee selects an employee to receive the Quality Service Award. Hicks was nominated by a patient’s mother who stated, “It is with a grateful heart that my daughter and I want to commend Mrs. Connie Hicks for being such a talented ECHO tech. In our book, she is the greatest. Connie had the most patience I have ever seen and made my daughter, who has Down Syndrome, so comfortable in a way that was beautiful and sincere.”

Criteria for selection as a Quality Service Award recipient includes: demonstrating a consistently high level of productivity and quality of work along with a high degree of initiative in performing work responsibilities; displaying exceptional dependability; exhibiting effective relationships with others; displaying a commitment to service and serving the Berkeley Medical Center community; and meeting the criteria for the University Healthcare mission, vision, and values.   

Nomination forms for the Quality Service Award are available at locations throughout the Berkeley Medical Center campus. Anyone who witnesses an employee displaying outstanding service is encouraged to complete and submit a nomination form.

Photo caption: WVU Medicine Berkeley Medical Center’s December Quality Service Award winner is pictured receiving her award. Left to right: Lynette Dalton, director of cardiovascular services; December QSA Winner Connie Hicks; and Anthony P. Zelenka, president and chief executive officer.

For more information: Teresa E. McCabe, University Healthcare Vice President for Marketing and Development, 304-264-1223