Quality service award recipient announced at Berkeley Medical Center

MARTINSBURG, W.Va. – Michelle Mongan, R.N., orthopaedics, was recently named WVU Medicine Berkeley Medical Center’s Quality Service Award winner for September 2018.

Each month, the hospital’s Service Award committee selects a Quality Service Award recipient. Mongan was chosen for providing the gold standard in exceptional patient care. According to a patient, she was a warm, comforting presence when the patient was afraid and worried.

“She was reassuring to my daughter and addressed all of my concerns. Some people are just natural healers and excel in their chosen profession; Michelle is one of those,” the patient wrote.

Criteria for selection as a Quality Service Award recipient include demonstrating a consistently high level of productivity and quality of work along with a high degree of initiative in performing work responsibilities; displaying exceptional dependability; exhibiting effective relationships with others; displaying a commitment to service and serving the Berkeley Medical Center community; and meeting the criteria for the system’s mission, vision, and values.   

Nomination forms for the Quality Service Award are available at locations throughout the Berkeley Medical Center campus. Anyone who witnesses an employee displaying outstanding service is encouraged to complete and submit a nomination form.