Quality service award recipient announced at Berkeley Medical Center

MARTINSBURG, W.Va. – Russell Miller, interventional radiology, was recently named WVU Medicine Berkeley Medical Center’s Quality Service Award winner for November 2018.

Each month, the hospital’s Service Award committee selects a Quality Service Award recipient. Miller was nominated by the parents of a young child who needed to undergo a procedure to allow for extended home IV antibiotics.

According to the patient’s mother, the child already had hospital anxiety. Russell immediately went to work, not only in his medical role but in calming the young boy. Wearing a camouflage radiation shield, he distracted the patient during the procedure by asking him to find the hidden deer in his shield. A little later, the little boy mentioned he’d like to have camo tape to “hold his foot together”. The next day, Russell came to his room to visit and brought him camo tape.

“Russell’s attention has helped our son’s memory of the hospital stay not be traumatic but one of memories of getting ‘cool camo tape’,” stated the patient’s mother. “A special thank you to him. Russell is awesome!”

Criteria for selection as a Quality Service Award recipient includes: demonstrating a consistently high level of productivity and quality of work along with a high degree of initiative in performing work responsibilities, displaying exceptional dependability, exhibiting effective relationships with others, displaying a commitment to service and serving the Berkeley Medical Center community, and meeting the criteria for the system’s mission, vision and values.

Nomination forms for the Quality Service Award are available at locations throughout the Berkeley Medical Center campus. Anyone who witnesses an employee displaying outstanding service is encouraged to complete and submit a nomination form.