Quality service award recipient announced at Berkeley Medical Center

MARTINSBURG, W.Va. – Madelyn Trucks, R.N., progressive care unit/sixth floor, was recently named WVU Medicine Berkeley Medical Center’s Quality Service Award winner for March 2019.

Each month, the hospital’s service award committee selects a Quality Service Award recipient. Trucks was nominated by a patient’s daughter, who felt blessed that she was her mother’s nurse, describing her as being so kind and considerate of her patients and coworkers.

“My mother has dementia and didn’t really know where she was or why. Maddy was always smiling and informative about mom’s care. When mom became restless, Maddy kept her busy folding towels and linens so she felt she was helping. She was once a nurse herself. Maddy speaks softly and listens to her patients. She is a great asset to Berkeley Medical Center,” the daughter stated.  

Criteria for selection as a Quality Service Award recipient include: demonstrating a consistently high level of productivity and quality of work along with a high degree of initiative in performing work responsibilities; displaying exceptional dependability; exhibiting effective relationships with others; displaying a commitment to service and serving the Berkeley Medical Center community; and meeting the criteria for the system’s mission, vision, and values.   

Nomination forms for the Quality Service Award are available at locations throughout the Berkeley Medical Center campus. Anyone who witnesses an employee displaying outstanding service is encouraged to complete and submit a nomination form.